Some of our best customer services begin after you buy from us.
100% Satisfaction Guaranteed on all in stock products!
If for any reason you aren't satisfied with a product you bought from WiseCom, we'll refund the purchase price. Make your request within 30 days of the invoice date and we'll email you simple instructions for sending it back.
Please return the product immediately after receiving our email and make sure that the contents are complete and contained within the original manufacturer's packaging. Note that shipping charges are not refundable.
Just follow these Easy Steps for an Easy Return
- Use a RETURN REQUEST FORM to obtain a Return Merchandise Authorization (RMA). Be sure to make your request within 30 days of the invoice date. Once your request has been received, you'll be emailed an RMA number along with specific return instructions. Returns received without a valid RMA, or returns received more than 10 days after the RMA issue date will be refused. RMA numbers cannot be extended or reissued.
- Pack the item you're returning within a strong shipping box to prevent damage. We recommend that you insure your return shipment against loss or damage, and use a carrier such as DHL, TNT, UPS or FedEx that can provide proof of delivery. You're responsible for all shipping charges on returned items and any damages in transit.
- Prominently display the RMA number on the outside of the shipping box. Don't write on or apply any labels directly to manufacturer boxes or original product packaging surfaces. Doing so can void RMA process in case if manufacturer refusal to accept their damaged packing.
- Ship the package to the address provided. When you receive your RMA email from us, you'll be provided with an address to where your return package MUST be shipped. If you ship it to an address other than the one provided, it will cause severe delays in issuing your refund.
That's all there is to it! Your refund will be issued once the returned product has been received and accepted.
Additional return notes
Damaged Shipments. If you receive a shipping carton that shows obvious damage and was delivered from a recognized commercial carrier such as DHL, TNT, UPS or FedEx etc., then refuse the shipment and email us immediately. If upon opening a carton you discover concealed damage, contact us right away to arrange for an inspection. Email: firstname.lastname@example.org
Unauthorized Returns. Packages without an RMA number or returned products that are not acceptable for return will be shipped back to you at your expense.